Returns & Exchanges Policy

1. Eligibility
You may return or exchange products within 30 calendar days of delivery, provided:
  • The product is unused, in its original packaging, and in resalable condition.
  • You have a valid proof of purchase (order confirmation, receipt).
  • Custom or personalized products are only eligible if defective (see Section 3).
2. Non-Returnable Items
  • Used or installed equipment.
  • Products damaged due to improper use, neglect, or modification.
  • Digital products or software licenses.
3. Defective or Damaged Products
If you receive a defective, damaged, or incorrect item:
  • Notify us within 7 days of delivery via email or phone, including photos of the issue.
  • We will arrange a free return and provide a replacement, full refund, or repair at our discretion.
4. Return Process
  1. Contact us at susan6eilidhosborne@outlook.com or +44 7577 032314 to request a Return Authorization (RA) number.
  1. Package the item securely with all accessories and the RA number clearly marked.
  1. Ship the item to: INN-HOUSE AUTOMATICS LIMITED, 62 Nant Talwg Way, Barry, CF62 6LZ, GB. You are responsible for return shipping costs unless the return is due to our error.
5. Refunds & Exchanges
  • Refunds: Processed within 10 business days of receiving the returned item, credited to your original payment method.
  • Exchanges: Shipped within 5 business days of receiving the returned item (subject to stock availability).
6. Late or Ineligible Returns
Returns received after 30 days or without a valid RA number may be rejected or subject to a 20% restocking fee.
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